FAQs

1. How long does order processing take?

Orders are processed within 1 business day after payment confirmation.

2. What are the delivery times?

Within Saudi Arabia: 1 to 3 business days.
Gulf countries (UAE, Kuwait, Bahrain, Qatar, Oman): 2 to 7 business days.
International shipping: 5 to 14 business days, depending on the destination.

3. Is shipping free?

Saudi Arabia: Free shipping on all orders.
Gulf countries: Free shipping on orders of more than two pieces of the Italian Exfoliating Glove.
For smaller orders, shipping fees are calculated at checkout.
International shipping: Fees are calculated based on weight and location at checkout.

4. How can I track my order?

A tracking number will be sent via email once your order has been shipped.

5. Are there customs duties or taxes?

Some countries may impose customs duties or additional taxes, which are the responsibility of the customer according to their country's regulations.

6. What should I do if there is an issue with my order?

Please contact us via:

Email: [email protected]

WhatsApp only: +966557278129

7. Can I modify or cancel my order after confirmation?

Please contact us as soon as possible. If your order has not been shipped yet, we can assist with modifications or cancellations.

8. What payment methods are available?

We offer multiple payment options, which can be viewed during checkout.

9. Do you offer discounts and promotions?

Yes! Follow us on social media or subscribe to our newsletter to stay updated on the latest deals.

10. Are the products authentic?

Yes, all products are 100% authentic, as we are the official distributor, ensuring quality and credibility.